Altitude uCI™(Unified Customer Interaction) is an IP based, contact center management solution that enables you to manage all customer interactions – Voice, VoIP, Email, SMS/ MMS, Fax, Messaging or Web – and resulting activities in a unified environment.
Altitude uCI™ was designed to speed up your operations, while simplifying the contact center management complexity, since it increases productivity, reduces operational efforts, and, ultimately, raise customer satisfaction levels.
Altitude Software delivers a complete suite of modular solutions that enable companies to automatically respond to changing business needs, improve the overall customer service and achieve a significant return on investment.
Mellon has significant experience and a highly trained software team in Greece, Cyprus and the CESEE for the develpment of contact centers (inhouse and outsource).
Mellon offers Altitude’s award-wining solution to help leading organisations improve their relationship with customers, handle mission critical business processes, develop new communication channels, reduce operating costs, ensure legislation compliance, and achieve excellence in customer interaction.
- Complete contact center suit
- Modular solution, adds functionality as the contact center develops
- Consistent management of all activities
- Intelligent predictive dialer with skill-based distribution for preview/power dialer.
- Rapid application development environment
- Business performance management
- Highly scalable (from ten to thousands of agents)
What’s unique about Altitude uCI™ compared to the competition is:
- from IVR, to Routing, to Desktop creation, Workflow, Telemarketing, Recording rules, etc,
- we have a suite of modules to deploy selectively
- as a true suite, all can be done learning one tool /one class
- proven vendor independence, add/change platforms on the fly
- Predictive Dialer winning Industry awards since 1995
- the only suite with a single language+editor to manage all modules requires less IT
- complexity, so you get faster deployment & changes
- 7 of 10 top outsourcers in Europe & Latin America chose Altitude uCI™
- from 15 to 5.000 agent operations, we have been doing it for 20 years
Altitude Software is the leading independent contact center vendor for unified interaction solutions.