{"id":7,"count":2,"description":"You need a partner that delivers measurable value.\r\n\r\nMellon\u2019s contact center network expands across Central and SE Europe and is uniquely positioned to lead you and your business to the next level, offering top inshore and near-shore contact center services. Our contact center services have been benchmarked and awarded by top international organizations, and its practices meet the highest international standards of excellence, whilst in full compliance with country specific, European and International regulations pertaining to the broader contact center industry.\r\n\r\nThe success levels of Mellon\u2019s both inbound and outbound campaigns, are at the top of the market, making us the preferred partner of companies that value each contact as a way to enhance their relationship with their customers.\r\n\r\n<strong>Key Characteristics:<\/strong>\r\n\u2022 Inbound and outbound services\r\n\u2022 24\/365 operation\r\n\u2022 Multilingual services\r\n\u2022 Live agent and IVR capabilities\r\n\u2022 Multi channel: phone, web chat, email, post, fax, sms, social media\r\n\u2022 Global contact center (near-shore and off-shore customers)\r\n\u2022 Awards: Europe\u2019s 500 [Europe\u2019s 500 - Entrepreneurs for Growth], Best Workplaces [Great Place to Work Institute, Hellas], Contact\r\nCenter World Awards [ContactCenterWorld.com]\r\n\u2022 Best-of-breed IT &amp; Telecoms infrastructure (Conceptus CRM, Altitude uCI suite, IVR &amp; Dialer modules)\r\n\u2022 CoB plans for all call centers\r\n\u2022 Advanced monitoring &amp; reporting tools\r\n\u2022 Certified operations\r\n\r\n<strong>Our Success in Numbers:<\/strong>\r\n\u2022 9,5 years of cooperation per customer\r\n\u2022 75% of our customers have increased the volume of assigned projects\r\n\u2022 87,5% of our customers rank us 1st or rarely 2nd in performance","link":"https:\/\/www.mellon.com.pl\/en\/category\/uslugi-contact-center\/","name":"Contact Center Services","slug":"uslugi-contact-center","taxonomy":"category","parent":0,"meta":[],"_links":{"self":[{"href":"https:\/\/www.mellon.com.pl\/en\/wp-json\/wp\/v2\/categories\/7","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mellon.com.pl\/en\/wp-json\/wp\/v2\/categories"}],"about":[{"href":"https:\/\/www.mellon.com.pl\/en\/wp-json\/wp\/v2\/taxonomies\/category"}],"wp:post_type":[{"href":"https:\/\/www.mellon.com.pl\/en\/wp-json\/wp\/v2\/posts?categories=7"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}