8 steps to improving customer communication in your customer service center

When contacting a company, customer experience (CX*) becomes more and more important. And a positive experience, whether through direct contact with a consultant or through el...

Digital Transformation is a strategic imperative for financial institutions that hope to remain relevant.

At the moment, digital disruption is happening at every level in the banking industry. From new technologies to increased competition, banks failing to keep up are getting out...

AI will become the most defining technology of the new banking and financial services of the future.

Introduction Undoubtedly, Artificial Intelligence (AI) is the most revolutionary concept that can take the field of computing to the next level. The integration and applica...

Mellon Payment Insights 2015

Mobile wallets Juniper Research expects mobile wallets to become commonplace within 2015, offering a streamlined payment experience, as the checkout process becomes quicker...

7 dominant trends for payments & transactions in 2014

Customer engagement is transforming and consumers want to be able to interact Anywhere, Anytime, Anyplace. For you this means transforming your services into the digital wo...

Merchant innovation in the m-world

In a literally fast changing payment environment it is important to follow the trends of the market and adapt accordingly your payment infrastructure. People demand Mobile Ser...

Hybrid bank: the post-crisis model of banks is ‘clicks and mortar’

The way consumers choose to transact is going through transition, with digital banking (whether internet or mobile) rapidly becoming the preferred medium for transactions. In ...

When contacting a company, customer experience (CX*) becomes more and more importan...

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