Contact Center Services

You need a partner that delivers measurable value.

Mellon’s contact center network expands across Central and SE Europe and is uniquely positioned to lead you and your business to the next level, offering top inshore and near-shore contact center services. Our contact center services have been benchmarked and awarded by top international organizations, and its practices meet the highest international standards of excellence, whilst in full compliance with country specific, European and International regulations pertaining to the broader contact center industry.

The success levels of Mellon’s both inbound and outbound campaigns, are at the top of the market, making us the preferred partner of companies that value each contact as a way to enhance their relationship with their customers.

Key Characteristics:
• Inbound and outbound services
• 24/365 operation
• Multilingual services
• Live agent and IVR capabilities
• Multi channel: phone, web chat, email, post, fax, sms, social media
• Global contact center (near-shore and off-shore customers)
• Awards: Europe’s 500 [Europe’s 500 – Entrepreneurs for Growth], Best Workplaces [Great Place to Work Institute, Hellas], Contact
Center World Awards []
• Best-of-breed IT & Telecoms infrastructure (Conceptus CRM, Altitude uCI suite, IVR & Dialer modules)
• CoB plans for all call centers
• Advanced monitoring & reporting tools
• Certified operations

Our Success in Numbers:
• 9,5 years of cooperation per customer
• 75% of our customers have increased the volume of assigned projects
• 87,5% of our customers rank us 1st or rarely 2nd in performance

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