Product Support Services
Mellon has become a technology leader developing unique know-how in payment technologies. This is a result of the Group’s long cooperation with global technology leaders and its commitment to provide customers with solutions and services that meet their needs 100%. Mellon’s ability to acquire certifications for meeting the strictest international standards, such as EMV and PCI, underline its technological expertise. To that end, the company provides to its customers:
Software Development & Customization
- Third party software applications support
- Mellon software applications development
- Custom development
- Systems integration
- Software customization
- Software installation & maintenance & upgrade
- Help-desk support
- Project management
- Training
Technical Support Services
- Field Services
- Local support for fast, reliable service
- Nationwide network of technical experts in each country
- Computerized tracking, service diagnostic tools and communications systems
- Parts and consumables stocked at convenient locations for fast delivery
- Flexible service plans
- Help-desk support
Value Added Service Plans
- Easy access to service engineers and parts support
- Unsurpassed materials management and application expertise
- Customized, precision maintenance plans
- Competitive response times
- Remote System Support (where applicable)
- Around-the-clock, escalation management
- Expert “hands-on” training and custom training programs with sector specialists
- KPI based reporting
Specialized Consulting & Support Services
- Specialized consultants from world leaders in technological innovations
- Experienced internal associates that provide locally guidance and support before, during and after the implementation of the project.
- Consulting services and training on big-scale and demanding projects that require specialized know-how, technology convergence and extensive systems integration, e.g. EMV migration.
