Product Support Services

Mellon has become a technology leader developing unique know-how in payment technologies. This is a result of the Group’s long cooperation with global technology leaders and its commitment to provide customers with solutions and services that meet their needs 100%. Mellon’s ability to acquire certifications for meeting the strictest international standards, such as EMV and PCI, underline its technological expertise. To that end, the company provides to its customers:

Software Development & Customization

  • Third party software applications support
  • Mellon software applications development
  • Custom development
  • Systems integration
  • Software customization
  • Software installation & maintenance & upgrade
  • Help-desk support
  • Project management
  • Training

Technical Support Services

  • Field Services
  • Local support for fast, reliable service
  • Nationwide network of technical experts in each country
  • Computerized tracking, service diagnostic tools and communications systems
  • Parts and consumables stocked at convenient locations for fast delivery
  • Flexible service plans
  • Help-desk support

Value Added Service Plans

  • Easy access to service engineers and parts support
  • Unsurpassed materials management and application expertise
  • Customized, precision maintenance plans
  • Competitive response times
  • Remote System Support (where applicable)
  • Around-the-clock, escalation management
  • Expert “hands-on” training and custom training programs with sector specialists
  • KPI based reporting

Specialized Consulting & Support Services

  • Specialized consultants from world leaders in technological innovations
  • Experienced internal associates that provide locally guidance and support before, during and after the implementation of the project.
  • Consulting services and training on big-scale and demanding projects that require specialized know-how, technology convergence and extensive systems integration, e.g. EMV migration.